Got a question? We've probably been asked it before!

The simplest starting point is a conversation. Get in touch with a rough outline of what you're looking for, even if it's just a problem that needs solving rather than a fully formed brief, and we'll set up a call to talk it through. From there we'll develop a proposal covering creative approach, production plan and budget. We don't need everything figured out upfront; some of our best projects have started with very little more than an idea.

The more context you can give us the better, but you don't need to have everything worked out. Helpful things to know upfront include: what the video is for, who the audience is, where it will be used, any sense of budget, and when you need it delivered. If you're not sure about some of those things yet, that's fine, we can help you work through them as part of the briefing process.

It usually is, but the format, length and approach matter enormously. A well-made sixty-second film and a poorly conceived ten-minute production can have completely opposite effects on an audience. That's why we always start with the objective rather than the output. If video is the right tool for what you're trying to achieve, we'll tell you. If a different approach would serve you better, we'll tell you that too.

Yes, and we enjoy it. First-time commissioners often bring a freshness to the briefing process that's genuinely valuable; they ask the questions that more experienced clients sometimes stop asking. We take the time to explain each stage of the process clearly and make sure you always know what's happening and why.

We work with organisations of all sizes, from ambitious startups and growing SMEs through to global corporates, broadcasters and household name brands. The common thread isn't size but ambition: our clients want to make video content that is genuinely good, and they understand the value of investing in getting it right.

As involved as you want to be. Some clients prefer to hand over a brief and trust us to run with it, checking in at key approval stages. Others want to be closely involved throughout. We're comfortable working either way. We'll agree a communication and approval process at the start of the project that works for your team.

Yes. We're happy to sign non-disclosure agreements before discussions begin if you're sharing commercially sensitive information as part of the briefing process. Just let us know and we'll sort it before the first call.

Yes, our showreel and case studies are on the website, and we're happy to share more specific examples relevant to your sector or project type on request. If you'd like to see work we've produced for clients in a similar space to yours, just ask.

It depends on the complexity of the project. A straightforward single-shoot film can move from brief to delivery in two to three weeks. A more complex production involving multiple locations, contributors or a significant post-production workload would typically take six to ten weeks. We'll always give you a realistic timeline upfront and flag early if anything looks like it might affect delivery.

Both. We have a core in-house team that leads and oversees every project, supplemented by a trusted network of experienced freelance crew and specialists where the project demands it. Every person we bring onto a production, whether staff or freelance, is someone we know, have worked with before, and trust to deliver to our standards.

Yes. We're based in London but regularly travel across the UK. We have crew contacts in most major cities and are comfortable coordinating productions anywhere in the country and internationally when required.

Yes. While the majority of our work is UK-based, we have extensive experience filming internationally and are completely comfortable taking productions abroad. We've worked across a wide range of international locations and understand the requirements to coordinate a production outside of the UK - the logistics, the local considerations, and the planning required to make it run smoothly. If your project takes us overseas, we're ready for it.

We plan thoroughly precisely so that the chances of something going wrong are minimised. But productions are unpredictable, and when things shift (and they sometimes do) our job is to solve the problem quickly and quietly without it becoming your problem. We'll always keep you informed and, where necessary, agree on the best way forward together.

The honest answer is that it varies enormously depending on what you're making. A simple interview-based film shot in a single location is a very different proposition to a multi-day commercial production with locations, talent and extensive post-production. As a rough guide, professionally produced video content from Klaxon typically starts from around £3,000 to £5,000 for straightforward projects, rising significantly for more complex productions. We provide detailed, transparent quotes for every project - get in touch and we'll give you an honest picture of what your project is likely to cost.

Yes. If you have a fixed budget, tell us what it is and we'll tell you honestly what we can deliver within it. We'd always rather have that conversation upfront than propose something that doesn't fit and waste everyone's time. Working to a defined budget often produces more creative solutions anyway.

Yes. We typically require a deposit at the point of project confirmation, with the balance due on delivery. Full payment terms are set out in our Terms of Engagement, which we'll share as part of the project agreement.

We deliver in whatever format or formats your project requires - broadcast masters, digital files, social-optimised versions and everything in between. We'll agree delivery specifications at the start of the project so there are no surprises at the end.

We retain project files and master assets for an agreed period following delivery. If you think you might need to make changes or create additional versions in the future, it's worth discussing archiving arrangements at the outset. We'd always recommend clients keep their own copies of all final deliverables.

Yes. We're happy to produce additional versions, cutdowns or edits from existing projects. Depending on how much time has passed and what's required, we'd agree a cost for any additional work before proceeding.